BPI/MS Contact Number Advisory

Published on September 24, 2019


Project 8

A memorandum covered by National Telecommunications instructs telecom operators to expand telephone number range to 8-digit format. With this change, under PLDT, all Greater Metro Manila (GMM) or ‘02’ area code numbers that has 7-digit format will have the prefix “8” plus the 7-digit number.

Effective October 6, 2019, our new hotline number will be 8840-9000.

During this period, please expect a downtime for a few seconds anytime from 12AM until 5AM. Provincial and international callers will be unable to reach all lines with 02 area code.

Our Customer Service team may be reached at [email protected] while our Claims Team may be reached at [email protected].