BPI/MS Contact Number Advisory - Migration to 8-Digit Format

Published on March 05, 2019

Update: Please be informed that PLDT’s  8-digit migration will not push through on March 18 and will be postponed to October 6, 2019.



A memorandum covered by National Telecommunications instructs telecom operators to expand telephone number range to 8-digit format. With this change, under PLDT, all Greater Metro Manila (GMM) or ‘02’ area code numbers that has 7-digit format will have the prefix “8” plus the 7-digit number.

Scheduled migration of numbers is on March 18, 2019.

During this period, please expect a downtime for a few seconds anytime from 12AM until 5AM. Provincial and international callers will be unable to reach all lines with 02 area code and calls cannot be routed to our ERA (687 8585) and Travel Care (687 8535) Assistance Centers. There will also be no outgoing calls.  

Our Customer Service team may be reached at [email protected]  while our Claims Team may be reached at  [email protected]