What should I do in case of an accident?

Call a traffic enforcer or go to the nearest police station to have the accident or loss investigated. If a Third Party is involved, it would be necessary to get the following details and documents:

  • Name of the driver and registered owner of the vehicle
  • Address and contact numbers
  • Insurance company and photocopy of policy
  • Brand/Type of vehicle
  • Plate number

In case you need immediate legal consultation, you may refer to the BPI/MS LEGAL ASSISTANCE LIST.

What if my car needs to be towed?

If your vehicle is severely damaged in an accident and needs to be towed, just call the BPI/MS Express Roadside Assistance Hotline at 687-8585 or any of our Accredited Towing Companies and they will be happy to assist you.

How do I file my claim?

  • Prepare your Policy Number.
  • Call BPI/MS Claims Hotline immediately or the branch office servicing you to report the incident and secure a CLAIM NUMBER. The CLAIM NUMBER shall be your reference whenever you follow-up your claim.
  • Fill out all information needed in the enclosed ACCIDENT REPORT FORM. If a Third Party is involved, it is necessary to make a sketch of the accident in the space provided, and have the third party driver countersign it.

Download the Motor Vehicle Accident Report Form

What are the documents that I need to submit?

  • Original copy of duly accomplished and notarized:
    • Accident Report Form, or
    • Affidavit on the circumstances of the accident; or
    • Police Report (if any)
  • Photocopy of Vehicle's Registration Certificate and current Official Receipt
  • Photocopy of Driver's License and Official Receipt

Where do I submit the documents?

You may submit your claim documents to the BPI/MS Head Office, BPI/MS Branch Office servicing you, or BPI/MS MOTOR CLAIMS EVALUATION CENTER. Your BPI/MS servicing agent may also accept and forward your claim documents in your behalf.

Where do I bring my car for evaluation?

If your vehicle can still be safely driven, proceed to BPI/MS' MOTOR VEHICLE CLAIMS EVALUATION CENTER or to any of the BPI/MS Drive-In Centers in Metro Manila to have the damage(s) sustained by your vehicle evaluated and photographed.

After the evaluation and inspection of the damaged vehicle, how can I have my car repaired?

Please make arrangements with the Claims Assistant servicing your claim. PLEASE DO NOT PROCEED WITH THE REPAIR OF YOUR DAMAGED VEHICLE without clearance and/or approval from BPI/MS.