BPI/MS Insurance Corporation was recently awarded an ISO 9001:2008 certification by Certification International (UK) Limited (CIP). The certificate, which is valid for 3 years subject to surveillance audits, has Provision of Non-life Insurance Services as its scope. This is a testament that the organization has good management practices implemented through its Quality Management System. Furthermore, BPI/MS has successfully used ISO 9001-2008 as an instrument for enhancing its competitiveness and for meeting the customers? needs and expectations. BPI/MS President Takaaki Ueda was very happy about the certification because he believes that this is a fruit of the great effort by each and everyone in the organization. "We have been exerting all efforts in order to achieve customer satisfaction from all aspects of our business. This certification confirms our commitment to provide quality customer service and superior, market-responsive products.", Mr. Ueda noted. Also, consequent to this certification, the CIP/Ukas quality mark will be attached to all marketing and corporate collaterals of BPI/MS.

According to Certification International Philippines Managing Director Renato V. Navarrete, BPI/MS is the first insurance company in the Philippines to receive certification under ISO 9001:2008. ISO 9001 was originally published in 1987 by the International Organization for Standardization, a worldwide federation of national standards bodies with headquarters in Geneva, Switzerland. ISO 9001:2008 is a revision of the previous model 9001:2000 which offers a model for a well planned quality management system, a foundation for organizations seeking disciplined and controlled processes to help achieve customer satisfaction and continual improvement. Under the revised version, an organization is given the flexibility in the way it chooses to document its Quality Management System. Such enables each unique, individual organization to develop the minimum documentation needed in order to show evidence of effective planning, operation and control required form its processes and the implementation and continual improvement of its QMS' effectiveness.

BPI/MS is fully committed in conforming to the requirements and maintenance of the Quality Management System. Moving forward, our customers and business partners can expect continual improvement in the delivery of excellent Service Quality.